Creating notification rules specific to risk assessment

Use case: The risk assessment action is configured in order to Raise an alert. The merchant wishes to receive an e-mail as soon as a verification process detects risk of fraud.

In order to create the associated notification rule:

  1. In your Expert Back Office, go to the following menu: Settings > Notification rules.
  2. Click on the Create a rule button at the bottom left of the screen.
  3. Select Advanced notification.
    Figure 1. Creation of a notification rule wizard - step 1
  4. Select the notification type (E-mail sent to the merchant in our use case).
  5. Click Next.
    Figure 2. Creation of a notification rule wizard - step 2
  6. Check the triggering events depending on your needs.
    Example: Payment refused, Payment accepted and Token creation.
  7. In the Rule Conditions section, click Add.
  8. In the Variable column, select Informative risk assessment.
  9. Select the equal to operator.
  10. Select the Failed value.
  11. Click Next.
  12. Enter the Rule reference.
  13. Enter the e-mail address to notify.
  14. By default, the risk controls details are included in the emails sent to the merchant.
  15. If you want to change the content message, please click Customize default text values in the E-mail Settings section.
  16. Once you have completed the configuration, click Create.