Associating a WhatsApp account

This first step allows to declare WhatsApp accounts authorized to issue payment orders.

If no WhatsApp accounts have been declared, a special error message will be sent in case of interaction with the chatbot.

  1. Sign in to your Expert Back Office.
  2. Via the Settings menu > Company, click the WhatsApp tab.
  3. In the WhatsApp issuers phone numbers box, click the Add button.
  4. In order to declare WhatsApp account, fill in the following fields:
    • the phone number (with international code)
      If the specified number does not correspond to a WhatsApp account, it will not be possible to save it.
    • the store associated with this account
      This information allows to define the default store associated with payment orders. It will be possible to override this information via the SHOP parameter.
    • the first and last name of the account holder
    • a valid e-mail address
  5. Click Add. Once the account has been created, the account holder receives a message containing the syntax for generating payment orders via WhatsApp.