Authorized operations for a payment order positively finalized but not validated by the buyer

The available operations for a payment order positively finalized but not validated by the buyer (payment not completed) are the following:

  • Display order details
    The details of a payment order are divided into 2 tabs. They present respectively: the general information and a reminder of the message sent to the buyer.
  • Display the sent message.
    Display a preview of the message sent to the buyer.
    Allows to view the call center number for the order by phone.
  • Change and resend the order.
    Allows to modify the initial payment order and resend it to the buyer.
    The updated payment order will be resent by clicking the Send button.
    Operation not available for a payment order by phone.
  • Resend the order
    Allows to resend the initially created payment order to the buyer.
    Operation available only for a payment order by e-mail.
  • Change the validity date of the order
    Allows to modify the expiry date of the payment order.
    Warning: the payment order is not automatically reissued.
  • Remove the order
    A payment order can be removed until the buyer has not accepted it and its status is In progress.
  • Create from the selected order
    Allows to create a new order based on this order. All the initial order data are included, except the reference.
    Operation not available for a payment order by phone.