Creating a payment order by phone

Via the payment order details view:

  1. Click on the Add button.
  2. Select Create an order by phone.
  3. Select a shop (this step appears if you have several shops).
    If the company has only one shop, payment orders can be created directly.
    The dialog box Creation of a payment order by phone appears.
  4. In the Order details view, enter:
    • the order Reference
      Order reference transmitted by the sender.
      During the call to the IPN, this reference will be transmitted in the order number if the merchant has sent the request to the IPN to receive the payment notification.
    • type of payment transaction Validation
      Two possible values:
      • Automatic : no action is required, payments are captured once the payment capture delay has been reached.
      • Manual : the merchant must validate each payment via the Expert Back Office so that it is sent for capture before the desired capture date.
    • the Capture delay
      Delay (in days) before the payment is captured.
    • the Exp. date of the payment order
    • the Amount and the Currency of the transaction
    • the Language of the e-mail payment order sent to the buyer (chosen from all the languages defined for the payment page)
    • the text template (described further on in this document)


    Fields marked with an asterisk (*) are required.

  5. In the E-mail field, enter the buyer's address for sending the payment ticket.
  6. Click Create.
    A confirmation message appears and prompts you to communicate the order identifier to the buyer. It is important to take note of this number before closing the message.
  7. If you do not wish to send the order, click Close.