Availability

These reports are not generated by the payment gateway by default.

The merchant must configure the frequency of reports delivery via the Expert Back Office (see chapter Setting the reception frequency).

Once the frequency has been chosen, reports can be provided:
  • by e-mail

    To do so, the merchant must configure the destination e-mail address via the Expert Back Office (see chapter Setting up reception by e-mail).

  • via your SFTP space

    If the merchant requests it, the files are deposited in the /log directory of the SFTP space provided by the payment gateway.

Logs are generated and sent by e-mail between 3 and 4 p.m.

They become available on the SFTP server after synchronization at 7 a.m. on the next day.

Note concerning the TEST mode

The chargeback reconciliation report is not available in TEST mode.