Obtaining help

Looking for help? Please refer to the FAQ available on our website

https://lyra.com/doc/fr/collect/faq/sitemap.html

If you have any technical questions or need assistance, our tech support is available

from Monday to Friday from 9 a.m. to 6 p.m.

 

by phone at:

 
       
 

   
  by e-mail: support-ecommerce@lyra-collect.com  
 

   
  and via your Expert Back Office, Help > Contact support  

To facilitate the processing of your demands, you will be asked to communicate your shop ID (an 8-digit number) .