How do I reset a password?
You lost your password and cannot access Lyra Collect Back Office?
- Go to the login page of your Lyra Collect Back Office: https://secure.lyra.com/portal/
- Click on the link Forgotten password or locked account?.
The Forgotten password window appears.
- Enter your login or your e-mail.
- Click Validate.You will then receive an email with the subject Reset your password - Lyra Collect. This email contains a hypertext link.
- Click the hypertext link to display the Password Update page.
- Fill in and confirm your new password.
Your account is now active.