How do I reset a password?

You lost your password and cannot access Lyra Collect Back Office?

  1. Go to the login page of your Lyra Collect Back Office: https://secure.lyra.com/portal/
  2. Click on the link Forgotten password or locked account?.

    The Forgotten password window appears.

  3. Enter your login or your e-mail.
  4. Click Validate.
    You will then receive an email with the subject Reset your password - Lyra Collect. This email contains a hypertext link.
  5. Click the hypertext link to display the Password Update page.
  6. Fill in and confirm your new password.

    Your account is now active.