How to reset my password ?

It is very simple. To obtain a new password if you lose or forget it :

  • Go to the login page of your Expert Back Office: https://secure.lyra.com/portal/
  • Click on the link Forgotten password or locked account.

    Figure 1. Password resetting request

  • Enter your login or your e-mail.
  • Click Validate.
    You will then receive an email with the subject Reset your password - Lyra Collect. This email contains a hyertext link.
  • Click the hypertext link to display the Password Update page.
  • Fill in and confirm your new password.