error 10107

In PRODUCTION mode, if your buyer gets an error message such as:

An error occurred during the payment request, please make sure that the posted parameters match with the ones specified in the documentation.

It becomes impossible to make the payment and the transaction is definitively lost.

You will receive an email notification containing the form that the gateway was unable to process and the value of the invalid field.

We invite you to check the following reason(s) to resolve the issue:

Your Merchant ID does not support e-commerce payments

The verification process performed by the payment gateway, based on the parameters transmitted in your payment form, has resulted in selecting a MID that does not support e-commerce payments.

Is your shop associated with only one MID?

Solutions:

  • Update MID association via your Expert Back Office (Settings > Shop > MID association menu).
  • Contact the Middle Office.

Is your shop associated with an e-commerce MID and a distance sales MID?

Solutions:

  • Change the value of the vads_contracts field in your payment form if the transmitted value corresponds to your MID number of distance sales type.
  • Change the value of the vads_payment_cards field in your payment form if the transmitted value does not correspond to a card type enabled within your e-commerce MID.
  • Contact the Middle Office to update the card types enabled within your MID.