Processing errors

If the payment gateway detects an error while receiving the form, an error message will appear and the buyer will not be able to proceed to the payment.

In TEST mode

The message indicates the source of the error and provides a link to the error code description to help you fix it.

In PRODUCTION mode

The message simply indicates to the buyer that a technical problem occurred.

In both cases the merchant receives a notification e-mail.

It contains:
  • the source of the error,
  • a link to possible causes to facilitate its analysis,
  • all the fields of the form.

A description of the error codes with their possible causes is available on our website

https://lyra.com/doc/en/collect/error-code/error-00.html

Error codes specific to the BANCONTACT payment method:

Code Message Description of the error
142 PAYMENT_CARD_LYRA_COLLECT_NOT_AVAILABLE_CURRENCY No card type supports the requested currency.
144 PAYMENT_CARD_LYRA_COLLECT_COUNTRY_COVERAGE

No card type supports the requested country.

152 PAYMENT_CARD_LYRA_COLLECT_AMOUNT_NOT_ALLOWED

The transmitted amount is too low.