Canceling a transaction

The Cancel option is only available for the transactions that have not been captured.

  1. Select a transaction with a right-click.
  2. Select Cancel.
  3. Confirm that you wish to definitively cancel the selected transaction.

The transaction status changes to Canceled.


Canceling meal voucher payment sequence only cancels the selected sequence. The other sequences of the transaction remain waiting for capture. To cancel a transaction that consists of several sequences, the Cancel action must be performed for all sequences of a payment. Otherwise, one part of the transaction (e.g.: bank card) will be captured.


All cancellations lead to a recovery of the meal voucher.


It is possible to cancel several transactions simultaneously.

For this, select all the transactions to be canceled. Press and hold down the Ctrl key and click for selecting multiple transactions.

After the selection, you can click Cancel using right-click or via the menu bar and confirm your choice.

The transaction statuses will change to Canceled.