Obtaining help

Looking for help? Please refer to the FAQ available on our website


If you have any technical questions or need assistance, our tech support is available

from Monday to Friday from 9 a.m. to 6 p.m.


by phone at:


  by e-mail: support-ecommerce@lyra-collect.com  

  and via your Expert Back Office, Help > Contact support  

To facilitate the processing of your demands, you will be asked to communicate your shop ID (an 8-digit number) .