Setting up a notification on batch change

The payment gateway can systematically notify the merchant website when a transaction with a To be validated status expires. The expiry triggers the notification. The Expired status is final.

It is recommended to enable this notification for PayPal transactions (Order mode) in order to be notified about the capture.

This rule is disabled by default.

To set up this notification:

  1. Right-click Instant Payment Notification URL on batch change.
  2. Select Manage the rule.
  3. Enter the URL of your page into URL to notify in TEST mode and URL to notify in PRODUCTION mode.
  4. Enter the E-mail address(es) to notify in case of failure.
  5. To specify several e-mail addresses, separate them with a semi-colon.
  6. Set up the parameters for Automatic retry in case of failure.
    This option allows to automatically send notifications to the merchant website in case of failure (up to 4 times).
  7. Save changes.
  8. Enable the rule by right-clicking on Instant Payment Notification URL on batch change and select Enable the rule.
If the payment gateway is unable to access the URL of your page, an e-mail will be sent to the shop administrator.

It contains:

  • The HTTP code of the encountered error
  • Parts of error analysis
  • Its consequences
  • Instructions to resend from the Expert Back Office the notification to the URL already specified above.