Canceling a recurring payment

Note:

A recurring payment remains active until its expiration date.

In case of anticipated cancellation:

  • On the day of installment, the merchant must proceed to cancel the automatically created transaction.
  • Before or after the installment date, the recurring payment is canceled and no transactions will be automatically created on the installment date.
  • In case of an anticipated authorization, transactions are created 6 days before the installment date. If the cancellation occurs within the 6 days preceding the installment date, the merchant must proceed to cancel the automatically created transaction.

    Anticipated authorizations are available only within the CB networks.

  1. Via Management > Recurring payments, search for the recurring payment to cancel.
  2. Select the recurring payment with a right-click.
  3. Click Terminate.
  4. Choose if you wish to cancel the token immediately or later.
    You will then be able to choose the date and time of the cancellation.
  5. Click Terminate to complete the process.